Terms and conditions

General

On all quotations, deliveries, repairs and services of DOVAC B.V., the full terms and conditions apply. You can download these via the link below.
Full terms and conditions

Prices

All prices are exclusive of VAT, unless otherwise stated. Transport costs, import duties, insurance and any special packaging are, where applicable, stated separately on the quotation or order confirmation. Price changes resulting from changes in raw material prices, transport costs, exchange rates or other external factors may be passed on.

Delivery times

We strive to deliver orders as quickly as possible. Stated delivery times are indicative and based on the information available at that time. Delays caused by suppliers, carriers or other circumstances beyond our control may occur. No rights can be derived from stated delivery times.

Payment

Unless otherwise agreed, a payment term of 30 days after the invoice date applies. For new customers, custom products or specially ordered items, advance payment may be required. Delivered goods remain the property of DOVAC until the invoice has been paid in full.

Returns

Returns are only accepted after prior written consent from DOVAC. A return request must be submitted within 14 days of receipt of the goods.
The following conditions apply to returns:

• Products must be unused and undamaged.
• Products must be returned complete and in original packaging.
• Returns are at the expense of the sender.
• Products that have been specially ordered, produced or modified for the customer cannot be cancelled, returned or credited.

For accepted returns, DOVAC may charge a maximum of 20% of the invoice value for administration, inspection and restocking costs.

Warranty

New products carry a warranty period of 12 months after delivery, unless the manufacturer applies a different warranty period. Warranty applies exclusively to material and manufacturing defects.
Warranty lapses in the event of:

• Incorrect use
• Incorrect installation
• Insufficient maintenance
• Modifications or repairs carried out by third parties

Normal wear and tear is not covered by the warranty.

Repair and maintenance

Products submitted for repair must be delivered clean, safe and free of hazardous substances. After inspection, DOVAC may issue a repair proposal detailing the required work, costs and expected turnaround time. If a repair is not carried out after inspection, inspection costs may be charged. Unless otherwise agreed, a warranty of 1 month applies to completed repairs, covering the work performed and replaced parts.

Complaints

We request that customers check deliveries immediately upon receipt for accuracy, completeness, transport damage and visible defects. Any discrepancies or complaints must be reported to DOVAC in writing as soon as possible. The sooner a report is made, the faster we can investigate and offer an appropriate solution. We strive to handle every complaint carefully and as quickly as possible.

Liability

DOVAC is only liable for direct damage that is demonstrably the result of a shortcoming on the part of DOVAC. DOVAC is not liable for consequential damage, production loss, loss of revenue, loss of profit or other indirect damage. DOVAC's liability is in all cases limited to the invoice amount of the relevant delivery or assignment.

Questions?

Do you have questions about our delivery and service conditions? Please feel free to contact us. Our staff will be happy to assist you.